We do our best to deliver great customer service at all times, and occasionally we receive a nice thank you note as a reward. Here’s a collection of some of our favourites.
“I just wanted to say how impressed I am with your customer service.
I knew I'd be waiting a while for the lamp and doubled check with you yesterday to see when it was due to be delivered. I knew it would be the end of January and was taking a gamble as its for my Husbands Birthday on Sunday 1st Feb. The chap I spoke to on the phone took my order number and said he would put my order on top of the pile to be sent out and today it arrived. He will be delighted.
It's rare to get a friendly, helpful voice at the end of the phone and I wanted to thank you for making it the best present ever!
“Dear Lottie and Anglepoise,
Further to our recent correspondence, I just wanted to take this opportunity to thank you for your response to my troublesome anglepoise lamp. I received the replacement last week and have to confess it went above and beyond what I was expecting. The customer service you provided was first rate and I cannot praise you enough. It says so much about your company, that in this day and age of the ‘fast buck,’ you set about solving this problem with little fuss and much professionalism. Thank you all once again, and I shall look forward to the continued use of your lamps!
"Just wanted to thank you for the excellent service you provide. I recently phoned you because I had cut through the bands which hold the cable to the stand of my Duo lamp. Spoke to a very nice chap in your service department who promptly posted replacement metal clips to me. Thank you very much!"Back to FAQ's