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Search or browse our database of frequently asked questions. If you can't find what you're looking for, please get in touch.

UK Orders

Free delivery is standard and your order will arrive within 3 working days for UK online orders. (A working day is classed as Mon-Fri, Excluding Bank Holidays).

Orders placed after 2pm on Fridays and over the weekend will be processed on the following Monday. Deliveries are made on weekdays so you must provide a weekday contact mobile numbe, and delivery address where the package can be signed for.

Please note that orders for Giant lamps can take up to 10 weeks for delivery, as they are built to order.

USA Orders

Free delivery is available for all orders to continental USA under $1,000. For orders over $1,000, shipping will be calculated based on location.

Orders will usually ship within 3-4 working days.

Please note that orders for Giant lamps can take up to 12 weeks for delivery, as they are built to order in the UK.

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Yes, your product comes with a 2 year warranty as standard. However if you are a retail customer and register your product with us here you will receive a 'Guarantee for life' from your date of purchase. You can register your product here.

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We can only provide you with a refund for products purchased from We cannot provide refunds for products purchased from another retailer - you will have to contact them directly.

Faulty Items

If the product you purchased from or other retailers is faulty or has issues, please contact us. Returns

If you need to return your purchase for whatever reason, please follow our free and simple returns process below. Please note that the item(s) need to be returned in original condition and packaging.

  1. Please return within 30 days of purchase. 
  2. Mark the appropriate reason code on your delivery note (included with each item). 
  3. Follow the 3 steps on the red DPD Returns Slip. Please ensure your order number is entered on to the label. 

Your refund will be processed within 14 days of receiving your returned item. If you need any additional assistance, please contact us.

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We accept payments through PayPal or all major credit and debit card types. Read more

Please see our full list of destinations here.

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Too many products, including lights and lamps, are designed for obsolescence, meaning simply that if something goes wrong, you as a consumer have no choice but to throw it away and buy a new one. Guaranteed for Life is our promise to service your light and make sure it continues to work for a lifetime.

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If your light isn’t working, please get in touch. We’ll try and help you get it working again and if that really isn’t possible, we will replace it and recycle the one that isn’t working.

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Our Guarantee is valid globally – as long as you purchased the product for normal domestic use then we can help you (Contract purchases or lights used in a commercial setting are not covered by the lifetime guarantee.)

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You won’t need a reference number but if you can share the batch number (found either on the base of your lamp or inside the shade), it will be easier to deal with your request.

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Contact Us

Can't find what you're looking for? Get in touch with us.

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Shipping & Returns

Information about our shipping and returns process.

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Register your product for your Guarantee for Life

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