Guaranteed for Life
Introduced in 2020, our Guarantee for Life covers all new products but we also want to help those who bought before 2020. It’s a way of demonstrating our belief that an Anglepoise is a lifelong companion. It is also part of our commitment to the Planet; we want to keep our lights working and out of landfill.
How the Guarantee for Life works
Made for Life
Our products already do last a lifetime and then some; many of our vintage and original lamps have been passed from generation to generation and this makes us happy. This is something to celebrate and champion; nothing makes us sadder than the sight of an easily fixable Anglepoise thrown away. There is no ‘away.’
Register your lampIf you’ve bought a new Anglepoise (from 2020 onwards) your light is backed by our lifetime guarantee. To register for your guarantee, find your ‘batch code.’ It can be found in a few different places depending on what you have bought. It might be on the carton, sometimes it’s inside the shade or under the base. We also ask for the model number and when the lamp was bought. Click here to register. Lifetime Guarantee Registration
Need more help? We’ll repair itGet in touch and our team will assess what is wrong with your lamp. If all you need is an easy to fit spare part – a new screw, for example – we will send you what you need so that you can get your light working again. If a bit more TLC is required – this is most likely for a vintage product – we will ask you to send the lamp to us so that we can check whether or not we can repair it. There may be a charge depending on how old your lamp is and the work required to fix it.
Need to chat?Across our website, you’ll see a Support button. Click that and you can type in a question (you’ll get an automated response based on our most frequently asked questions) or send us a message via Live Chat. We often help people with minor issues via email or telephone and sending a spare part. Or, you might need one of our repair kits, which is now helping to revive many beloved Anglepoise lights. Get in touch
We’ll recycle your old oneWe’ll be really clear with you; this is the Anglepoise last resort. If we really cannot fix your lamp, we will make sure it is responsibly recycled on your behalf.